Terms of use

Last Updated as of 28 February 2024

Terms and Conditions

Please read these terms and conditions ("Terms") carefully before accessing or using Valmo’s website “valmo.in”, any of the offline businesses run under the brand name Valmo, mobile application and any of the platforms/tools developed by us from time to time (together referred to as Services). These Terms along with the Privacy Policy published on our website ("Privacy Policy") and other policies (as may be notified/displayed/published on our website or any other tool or platform as may be notified to you) constitutes the contract between the Users of these Services and the Company. By use of our Services, Users agree to be bound by these Terms and any other policies as mentioned above as updated from time to time.

What is Valmo and who operates it?

• Valmo is a brand where registered delivery executives and delivery partners (together, “Partners”) can offer to provide their logistics services to our Users.
• The Services provided under the brand name “Valmo” are run by Fashnear Technologies Private Limited ("Company").
• The Company does not own, sell, resell, furnish, provide any Services. Company’s role is limited to facilitating the Services and associated marketing, facilitating payment collections, fulfillment, enquiry management and other incidental services to enable the transactions between the Partners and the Users.

When are these Terms applicable and binding on the User?

• The Terms and other Company policies as published on our websites and/or other tools or platforms are applicable to any person when they install, download any tool; visit or access the website or any of the tools/platforms; or utilize our offline Services, such persons are referred to as users, which include without limitation users who are browsers, Suppliers, merchants, other purchasers or contributors of content and the Partners onboarded (collectively, "User").
• The terms between User and Company is effective on the date on which any of our tool or application is downloaded/website is accessed or offline services are utilized or signed up for and/or the date on which terms of agreement (i.e., our Terms and any other Valmo policies) is updated, creating a legally binding arrangement between the User and the Company.

Whether the Terms or any other Valmo policies can be modified?

• Users can review the most current version of the Terms and any other Vamo policies at any time on Valmo website. Company reserves the right to unilaterally update, change or replace them at any time and such amended provisions of the Terms or any other Valmo policy shall be effective immediately upon being posted on the website.
• Users can review the most current version of the Terms and any other Vamo policies at any time on Valmo website. Company reserves the right to unilaterally update, change or replace them at any time and such amended provisions of the Terms or any other Valmo policy shall be effective immediately upon being posted on the website. It is the responsibility of the Users to check this page periodically for changes. The Users’ continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

What if the Terms are not acceptable to the User?

If the User does not agree with these Terms or the terms of any other agreement executed between them and the Company, the User is advised to refrain from using the Services. By use of the Services, it is signified that the User agrees to abide by all our Terms and/ or policies (as updated from time to time).

Eligibility

You may use the Services in accordance with our contractual arrangement with you and /or as per these Terms. You must be over the age of eighteen (18) years and able to understand and agree to the terms set forth in these Terms.

Are there any specific requirements for availing our Services?

The Users are required to share their phone number along with other details as mentioned in the form or otherwise requested at the time of onboarding or registration. By such registration, User consents to be contacted by Company via phone calls, SMS notifications, instant messages or other such means of communication inter alia for subscription/services/promotional updates etc.

It is the responsibility of the Users to provide the correct mobile number so that the Company can communicate with the Users. The Users understand and agree that if the Company sends an SMS or reaches out otherwise, but the Users do not receive it because the Users’ mobile number is incorrect or out of data or blocked by the User's service provider, or the Users are otherwise unable to receive SMS, the Company shall be deemed to have provided the communication to the Users effectively.

It is the User’s responsibility to provide accurate, current and complete information during the onboarding process and to update such information to keep it accurate, current and complete.

Can a User be suspended or terminated from availing Services?

The Company reserves the right to suspend or terminate the access to Services (or any part thereof), including blocking any amounts due to the User and associated account without notice and the Users will remain liable for all amounts due up to and including the date of termination, if:

• any information provided during the onboarding process or thereafter proves to be inaccurate, not current or incomplete; and/or
• in Company’s assessment, the User has:
  • engaged in actions that are unlawful, fraudulent, negligent or derogatory to the Company’s interests.
  • failed or is suspected to have failed to comply with any term or provision of the any agreement executed between you and the Company or incase there are any issues in performance or breach of metric identified in the agreement or applicable law.
• User is found to be non-compliant with these Terms or any other agreement executed with the Company.

If the violation of the terms or any other agreement gives rise to criminal or civil action, the Company may at its sole discretion pursue such action.

Without prejudice to the above stated rights of the Company, in case of alleged fraud or other breach of these terms by User, Company may at its sole discretion (a) withhold all amounts payable to such User; and (b) impose penalties as the Company may reasonably determine and set off such penalties from the monies payable by Company to such User.

Company shall at times and at their sole discretion reserve the right to disable any user identification code or password if any User has failed to comply with any of the provisions of these Terms or any other agreement executed between you and the Company. Company shall have all the rights to take necessary action and claim damages that may occur due to User's involvement/participation in any way either on their own or through group/s of people, intentionally or unintentionally in hacking.

What are User obligations vis-à-vis its registered account on Platform?

User acknowledges and agrees that having access to Services does not grant it any rights in respect to Valmo’s website or any tools or applications created pursuant to it unless such a right is specifically granted to them by the Company. The User understands that all the rights in and to the Services are and shall forever be owned by and inure to the benefit of the Company.

All information displayed, transmitted or carried on by the Company is protected under applicable laws. All rights, including copyright, in this website or any other information belonging to the Company are owned by the Company.

You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available on Valmo website or any other tool or application run under the brand name of Valmo.

You agree that when accessing Services, you will not defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.

You will not publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information on Valmo website or any related tool or application.

User will not use another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent their identity or affiliation with any person or entity in trying to access or use Services;

User will not or attempt to delete or modify any content of Valmo’s website or any related tools or applications, including but not limited to, disclaimers or proprietary notices such as copyright or trademark symbols, logos;

User shall not access Services without authority or use Valmo’s website or any related tools or applications in a manner that damages, interferes or disrupts it or any part of it;

User shall at all times ensure full compliance with the applicable law, as amended from time to time, including that of (i) the Information Technology Act, 2000 and the rules thereunder; (ii) all applicable domestic laws, rules and regulations (including the provisions of any applicable exchange control laws or regulations in force); and (iii) international laws, foreign exchange laws, statutes, ordinances and regulations (including, but not limited to Direct and Indirect Taxes applicable as per current statue in the country) regarding the use of the Services. The User shall not engage in any transaction which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

In order to allow Company to use the information supplied by the Users, without violating any rights or any laws, Users agree to grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights. Company will only use the information in accordance with these Terms and/or other Valmo policies, applicable to use of Services.

You will not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Valmo website or content, or in any way reproduce or circumvent the navigational structure or presentation of the website, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the website;

On registration, the Users may receive a password protected account and an identification. The Users agree to: maintain the confidentiality of their password, if applicable; take full responsibility for all activities by Users accessing the website through their account; immediately notify the Company of any unauthorized use of their account or any other breach of security that they become aware of.

Whether for transacting further to using our Services, User is required to be registered under the Central or State Goods and Services Tax Legislations ("GST Laws")?

Company is not obligated towards any direct or indirect tax obligation of the User that may arise as a result of User's access or use of Services. The requirement for registration and compliances under the GST Laws and other tax laws is the sole responsibility of the User, the Company is not liable for any omissions or commissions by such User who acts in violation of any applicable law. Accordingly, User is advised to seek independent tax advice relating to its business and/or transaction in relation to Services.

What is the accuracy and completeness of all information displayed on the Valmo website and/ or other tools or application?

Company takes all endeavors to the best of its efforts to keep information on its website or any other tools or applications accurate. However, the material and content provided in these forums is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timely sources of information.

Company undertakes no obligation to update, amend or clarify information on its website or any other tools or applications, including without limitation, pricing information, except as required by law. Any reliance on the material on our website or any other tools or applications is at the Users’ own risk.

The website and/or any other tools or applications may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. The Company reserves the right to modify the contents of its website and/or any other tools or applications at any time but has no obligation to update any information on its website or any other tools or applications.

User is solely responsible to monitor changes to the information on our website or any other tools or applications. No specified update or refresh date applied to our website or any other tools or applications should be taken to indicate that all information on our website or any other tools or applications or pertaining to the Services have been modified or updated.

Occasionally there may be information on our website or any other tools or applications that contains typographical errors, inaccuracies or omissions that may relate to information pertaining to the pricing, promotions, offers, transit times and availability. Company reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information if any information is inaccurate at any time without prior notice.

The Information is provided ‘as is’ with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of the information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability, and fitness for a particular purpose.

What information is collected from the User? How does the Company deal with the information provided to it by a User?

Company collects various types of information, some information is non-personal information and some is personal information.

All information about Users that are collected, stored, or transmitted is processed for facilitating various operations in relation to Services, including registration, order placement, listing, or payments.

For a more comprehensive understanding, Users are encouraged to view the Valmo’s Privacy Policy available on the website.

Does Company use third-party links or third-party tools on its website? Are these links and tools accurate and secure?

Certain content available on our website may include materials from third parties. Third-party links may direct User to third-party websites that are not affiliated with the Company. The Company is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

Company is not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites regardless of the existence of any third-party link. Please review carefully such third-party’s policies and practices and make sure to understand them before engaging in any transactions.

Can Users use the content published on our website such as the "Valmo" mark when doing business with other parties?

Users may not use any trademark, service mark or logo of any independent third parties without prior written approval from such parties.

"Valmo" and related icons and logos whether registered or unregistered are the trademarks of the Company and are protected under applicable copyright, trademark and other proprietary and intellectual property laws. Users’ unauthorized adoption, copying, modification, use or publication of these marks is strictly prohibited.

Users must not modify the paper or digital copies of any materials created in relation to the Services. They must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Users must not use any part of the content on Valmo website or any of our tools or applications for commercial purposes without obtaining a license to do so from the Company. All rights, not otherwise claimed under these Terms or any other agreement executed between the Company and you are hereby reserved.

User understands that Valmo website or any of our tools or applications and software embodied within them may include security components that permit digital materials to be protected, and that use of these materials is subject to usage rules set by Company or other parties that facilitate the same.

User agrees that it will not attempt to override, disable, circumvent, or otherwise interfere with any such security components and usage rules embedded in Valmo website or any of our tools or applications

What are the standard disclaimers in relation to the Services?

All Services provided under Valmo’s brand name are provided by Partners and the Company, in no event, is or will be liable to User including or anyone claiming through a User in respect of Services under contract, negligence, strict liability or other legal or equitable theory for any special, incidental, indirect, consequential, exemplary or punitive damages, loss of goodwill, loss of revenue, loss of opportunity, loss of anticipated profits, whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Company has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty or negligence or any other claim arising out of or in connection with the use of or access of Services.

Company shall not be liable for: any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation any financial losses, loss of data, replacement costs, or any similar damages, whether based in contract, tort, strict liability or otherwise, arising from the use of Services, or for any other claim related in any way to the use of Services, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of Services or any content posted, transmitted, or otherwise made available via the website or any other tools or applications, even if advised of their possibility.

Users shall be solely responsible for damages, if any, to their data system or for loss of data arising from download of content from our website or any other tools or applications. No guidance or information, written or oral, obtained from Company, shall constitute any warranty, unless stated otherwise.

What happens to the User’s order in case of a lockdown or other force majeure event?

Company shall not be liable for any damages whatsoever arising out of force majeure or other similar circumstances, directly or indirectly affecting Company and/or the Services. Examples of force majeure events include without limitation real or potential labour disputes, governmental actions, war or threat of war, sabotage, civil unrest, demonstrations, fire, storm, flooding, explosion, earthquake, epidemic or pandemic, provisions or limitations of materials or resources, inability to obtain the relevant authorization, accident, and defect in electricity or telecommunication network.

Force majeure or other events beyond the Company’s control entitles the Company to suspend or limit the Services until further notice.

How to contact the Company in case of any grievances regarding Services?

All concerns or grievances about Services should be sent to the Company at legalsupport@meesho.com. Murthy SN is the designated Grievance Officer in respect of this Agreement. Any complaints or concerns with regard to the Platform or any breach of this Agreement can be directed to the designated Grievance Officer in writing at the following address: 3rd Floor, Wing-E, Helios Business Park, Kadubeesanahalli Village, Varthur Hobli, Outer Ring Road Bellandur, Bangalore, Bangalore South, Karnataka, India, 560103

Termination Of Use

We may discontinue, suspend or modify the Services at any time without notice, and may block, terminate or suspend your and any users access to Services at any time in its sole discretion.

Severability

If any part of the provisions contained in these Terms are determined to be invalid, or unenforceable to any extent, such provision shall be severed from the remaining provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.

Frauds

Company urges the Users to beware of fake offers and fraudulent callers/messengers who may impersonate themselves as representatives of the Company. The Company’s authorized representatives will never contact the Users to demand money for prizes or ask for password/PIN/CVV. In the event you are asked for confidential details by anyone posing as the Company’s representatives, please ask them to communicate with you through email and only respond to emails from the valmo.com domain. .

Can User disclose its communication through calls with the Company to third parties?

All calls to the Company are completely confidential. However, the Users’ calls may be recorded to ensure quality of service. Further, for training purposes and to ensure excellent customer service, calls from the Company may be monitored and recorded.

Indemnity

You shall indemnify and hold harmless the Company, its owner, licensee, affiliates (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of these terms of use, privacy policy and other terms and conditions, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Miscellaneous provisions applicable to terms

These terms are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to these Terms or the Services provided by the Company shall be subject to the jurisdiction of the courts at Bangalore, India.

Company shall have the right to assign its obligations and duties under these Terms to any person or entity.

The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

The Services are controlled and operated from India and the Company makes no representation that the content, information or materials made available herein are appropriate or will be available for use in other locations. Access and use of the Services from outside India is entirely at User's sole risk and User agrees and undertakes to be responsible for compliance with all applicable local laws and agrees to release, discharge and absolve Company from any liability or loss in this respect.

Company reserves the right to introduce and initiate new features, functionalities and components to Valmo website or any tools or applications or any aspect of its offline business and/or change, alter, modify, suspend, discontinue or remove the existing ones without any prior notice to you. Further, Company is entitled to discontinue (either permanently or temporarily) one or more of the Services provided or charge for Service which were early free of cost, without any prior notice to User.